Return & Refund Policy

Updated June 22nd, 2026

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions "Company," "we," "us," or "our," it refers to South Bay Cave Breaks LLC, that is responsible for your information under this Return & Refund Policy.

  • Customer: refers to the company, organization or person that signs up to use the South Bay Cave Breaks Service to manage the relationships with your consumers or service users.

  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit South Bay Cave Breaks and use the services.

  • Service: refers to the service provided by South Bay Cave Breaks LLC as described in the relative terms (if available) and on this platform.

  • Website: South Bay Cave Breaks's site, which can be accessed via this URL: www.southbaycavebreaks.com

  • You: a person or entity that is registered with South Bay Cave Breaks LLC to use the Services.


Return & Refund Policy

Thanks for shopping at South Bay Cave Breaks LLC. We appreciate the fact that you like to buy the products we offer. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products and services.

As with any shopping experience, there are terms and conditions that apply to transactions at South Bay Cave Breaks LLC. By placing an order or making a purchase at South Bay Cave Breaks LLC, you agree to the terms set forth below along with South Bay Cave Breaks LLC's Privacy Policy and Terms & Conditions.


Live Breaks & Sealed Product Refunds

Due to the volatile market nature of sports cards and the specific nature of live box breaking, we follow a strict refund policy to ensure transparency, efficiency, and fairness for all collectors:

  • No Returns on Live Breaks: Once a live stream has commenced or the factory seal on any product has been broken, all sales are strictly final. We DO NOT allow returns, refunds, or exchanges for any spots purchased in a live break.

  • No Guarantee of Value: Purchasing a spot in a live break does not guarantee that you will receive specific cards, players, or monetary value. Refunds are NOT given for any break purchases based on the outcome of the cards pulled.

  • Sealed Product Returns: For personal unopened, factory-sealed boxes purchased, we DO NOT allow returns or exchanges once the item has been shipped or picked up. We DO NOT accept returned goods, as we cannot guarantee they have not been tampered with, ensuring our customers always get untampered, factory-fresh products.

  • Order Cancellation (Prior to Break or Shipping): If you cancel an order before we process it, before it dispatches for shipping, and before a live break stream begins, a refund may be processed at our discretion.

  • Manufacturer Defects: South Bay Cave Breaks LLC is not liable for factory defects, damaged cards straight from the pack, or boxes missing their guaranteed hits. In these instances, you must file a quality assurance claim directly with the manufacturer (e.g., Topps, Panini). We will provide you with the necessary wrappers and box UPC codes upon request to assist with your claim.

  • Transit Damages: We take utmost care while packing your hits and products to ensure they are secure. South Bay Cave Breaks LLC is not liable for damages that are caused to the items during transit or transportation by third-party carriers.


Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.


Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.


Contact Us

If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

Via Email: jessica@southbaycavebreaks.com